A local Minnesota IT team that picks up the phone.
ACELA Consulting has been the trusted managed IT partner for Twin Cities businesses since 2008. Senior engineers, not call centers. One flat monthly fee, not surprise hours.
We started ACELA with a simple idea: small and mid-sized Minnesota businesses deserved IT support that actually showed up. Not a sales-first MSP. Not an offshore queue. A small team of senior engineers who learn your environment, answer your calls, and stop problems before they reach you.
Fifteen years later, that's still the playbook. We don't take every account that comes our way, we look for partnerships where we can genuinely move the needle. That's why our average client has been with us for more than seven years, and why most of our new business comes from referrals.
We're based in Arden Hills, our engineers live in the metro, and when something needs hands on a keyboard onsite, we're there, often the same day. If your team is spread across clinics, a shop floor, a law office, or an accounting practice, we've done that work and we know the constraints.
Four rules we don't bend.
These aren't posters on the wall. They're the reason our engineers stay, our clients stay, and our operations run the way they do.
Answer the phone
Every call reaches a senior engineer who already knows your environment. No offshore queue. No ticket ping-pong. If you need us, we're here.
Fix the root cause
Anyone can reboot a server. We look for the reason it needed rebooting, document it, and stop it from happening again. Small problems don't get to grow up.
Secure by default
MFA, EDR, backup, and patch discipline aren't upsells. They're the starting line. Every client environment we run gets the same security baseline.
Say it in plain English
You will never get an ACELA report you can't understand. Recommendations get a why, a cost, and a trade-off, written for the person who signs the check.
How we actually run an environment.
Most MSPs sell you a monthly fee and hope the problems stay small. Our model is different: we invest in learning your environment early, then compound that knowledge every quarter. Learn more about our full service catalog.
Learn your environment
Before we recommend anything, we document what you have, how it's configured, and where the risk actually lives. That report is yours to keep.
Stabilize the fundamentals
Identity, endpoint security, backup, patching, and monitoring get set to a consistent, defensible baseline. Fewer surprises, fewer fires.
Move you forward
Quarterly business reviews with a real vCIO. We show you what changed, what's next, and what it costs, in language your leadership team can act on.
Senior engineers on every account.
ACELA is deliberately small. Every engineer on our floor is a senior with a decade or more of real environments behind them, which is why our onboarding, documentation, and escalation feel so different from a call-center MSP. We hire for judgment, not seat count.
Real outcomes from real Twin Cities businesses.
Cut ticket response time from 2 days to 15 minutes; passed HIPAA risk assessment first try.
Migrated 40 attorneys to Microsoft 365 with zero downtime over a weekend.
Built an OT/IT segmented network; shop-floor uptime went from 96% to 99.99%.
Stood up a complete cybersecurity program; passed SOC 2 audit on the first attempt.
Proudly serving the Twin Cities metro and greater Minnesota.
Onsite support across the metro at no extra travel charge for managed clients. Statewide for project work.